Frequently Asked Questions
We are here to answer your questions about our products, the website, and your orders! If you still need help, click below to contact us directly.
Shipping
How much is shipping?
We offer free shipping anywhere in the United States.
Where do you ship?
We offer free shipping throughout the U.S.
Additional shipping fees may apply to international orders.
What is your return policy?
- Colorescience: Returns accepted within 14 days on unopened items.
- Susan Bell Skincare: Returns accepted within 14 days on opened or unopened items.
How will I know when my order will be delivered?
We ship using USPS Ground Advantage, and most orders go out the same day or the next business day. Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package all the way to your door.